FAQ’s
Can I choose a delivery/collection day and time?
Yes, deliveries will take place on Tuesdays, Thursdays and Fridays. You will be informed of the next available delivery day at checkout. There are a limited number of delivery slots per day so you may find you have to choose the next available delivery day. Alternatively you can select the collection option.
Delivery charges will be applied in the checkout prior to finalising your order.
For collections, you will be asked to select a day and time for your collection. Our address is Eggs to Apples Farm Shop, London Road, Hurst Green TN19 7QP.
Are collections and deliveries contactless?
If you need a contactless collection or delivery, please put a note in the special instructions box when placing your order online. When you arrive to collect your order at your allotted time slot, call us and one of the team will bring it out to your car. If you wish to collect & come into the store to shop, we would love to see you.
If I want a delivery, do I need to be at home to receive it?
No, once you’ve indicated the delivery day you can leave special delivery instructions in the ‘Order Notes’ section at checkout. Our driver will receive these and place your delivery as instructed.
Is there a minimum order value and delivery charge?
Yes, there is minimum order value of £15 for both Click & Collect and Delivery. All deliveries are charged at £5, with the exception of Hurst Green which is free.
Do you offer national delivery?
Not at the moment. This maybe something we offer in the near future. Please check our website for further details. For volume hamper orders with national delivery please email [email protected] with an overview of your requirements.
Is there an order deadline?
Yes, for both Click & Collect and Deliveries its 2 days prior to the day you will pick up or receive your order. This gives us ample time to ensure that we have the freshest stock and to pack your order.
Do I get an order confirmation?
Yes, you have the option to review (or change) your order prior to checkout and once completed you will receive a confirmation email detailing the products you’ve ordered and values, delivery/collection details and payment confirmation.
Can I create a customer account?
Yes, you can create an account directly from the online shop page or can do this as you checkout. This information will be kept securely and not shared with any other organisation. We will send you information regarding offers and what’s new via our newsletter.
Will I receive a substitute product if the one I ordered in out of stock?
You can select an option for no substitutions on each product page. If this is selected then we will not substitute for a similar product and value.
Do you store payment details?
No, we do not store any of the payment information you have provided at checkout.
Can I repeat an order?
Yes, in your account settings, there is a section detailing the orders you have placed. When you view the order, you have the option to ‘Order Again’. You can also add and remove items from your basket before you checkout. At present we do not have the facility for setting up a regular repeat order but this may change.
Can I do my Christmas shop, reserve my slot and add to it?
Yes. you can complete a shop now and you will receive an email conformation of this order including your order number. If you want to create a new order and merge with a previous order, simply select the ‘add to an existing order’ option at checkout, and make sure you include your original order in the ‘Order Notes’ section. We’ll then combine the two orders ready for your collection or delivery.
If you need further info or help, please email your request to [email protected], or call our team on 01580 860566.
